Nature Insights Terms of Service
1. Acceptance of Terms
By booking an event or using this website, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you may not use our services.
2. Services Offered
Nature Insights provides guided nature walks and related experiences. Our services are recreational and educational in nature. While we take every precaution to ensure your safety and well-being, participation is at your own risk.
3. Booking and Payment
- Booking: All bookings for events must be made through our official website. A booking is not confirmed until full payment has been received.
- Payment: We accept payment through the methods specified on our website. All prices are in Australian Dollars (AUD) and include GST unless stated otherwise.
- Accuracy of Information: You are responsible for providing accurate and complete information during the booking process, including your contact details and any relevant medical information.
4. Cancellation and Refunds
- By the Participant: Cancellations must be made in writing via email to [email protected].
- Cancellations made more than 7 days prior to the event will receive a full refund.
- Cancellations made within 7 days of the event will be offered a credit for a future event.
- No-shows on the day of the event will not be eligible for a refund or credit.
- By Nature Insights: We reserve the right to cancel or reschedule an event due to unforeseen circumstances, including but not limited to severe weather, unsafe conditions, or insufficient participant numbers. In such cases, participants will be offered a full refund or a credit for a future event.
5. Participant Conduct
- Safety: You are required to follow all safety instructions and guidance provided by our guides at all times. Failure to do so may result in your removal from the event without a refund.
- Respectful Behaviour: We promote an inclusive and respectful environment. Participants are expected to behave in a way that respects all other participants, our guides, and the natural environment.
6. Health and Fitness
Our walks are designed to be leisurely and accessible. However, you acknowledge that you are in suitable physical condition to participate. Please disclose any relevant health conditions or medical concerns during the booking process to ensure we can provide the best possible experience for you.
7. Intellectual Property
The content, design, and all intellectual property on this website, including all images, videos, and text, are the property of Nature Insights and are protected by Australian and international copyright laws. You may not reproduce, distribute, or use our content without our express written permission.
8. Limitation of Liability
To the maximum extent permitted by law, Nature Insights will not be liable for any direct, indirect, or consequential loss or damage arising from your participation in our events or use of our website.
9. Privacy
Your use of our website and services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of Victoria.
11. Changes to Terms
We reserve the right to modify these Terms at any time. Your continued use of the website and services after any changes indicates your acceptance of the new Terms.
12. Contact Information
For any questions about these Terms of Service, please contact us at:
Email: [email protected]
Phone: [Your Contact Number Here]